FAQ
Cookie Data
What is a Cookie?
A Cookie is a commonly used automated data collection tool. It is a small text file that is placed on User’s computer or device, by websites that User visits.
Why Do Most Websites Use Cookies?
Websites use Cookies in order to make most websites work, or work more efficiently.
Please note that certain areas of most websites can only be accessed by having the Cookies enabled.
Disabling Cookies may prevent Users from accessing content and enjoying all the features available on most websites.
Does Vmaker Use Cookies on its Websites?
Yes. Vmaker uses Cookies on its Websites.
All Cookies used in Vmaker have an expiry date. Expiration dates on Cookies used in Vmaker are set in the Cookies themselves.
What are the Cookie Data Collected and Processed by Vmaker?
IP address182.156.240.154 of the User’s device is collected. This is the IP address of the User’s device through which they are accessing Vmaker.
IP location or the geographic location India of the User’s device is collected. This is the IP location or the geographic location of the User’s device through which they are accessing Vmaker.
Web Browser languageen is collected. This is the Web Browser used by the User on their device.
Can Users Opt-Out of having their Cookie Data collected?
Yes. Vmaker provide Users, the opportunity to Opt-Out of sharing their Cookie Data. However, if the User decides to Opt-Out, Vmaker will not be able to provide certain services.
Can Users View Cookie Data collected by Vmaker?
Yes. User may email Vmaker at
hola@vmaker.com ,to view Cookie Data collected by Vmaker.
How does Vmaker use User Cookie Data?
Vmaker uses Cookie Data to recognize and remember the following:
- What type of browser you used to log in to our website
- Date and time you logged in to our website
- Your preferred browser language
Vmaker uses Cookie Data to help save your website preferences for future visits.
Vmaker uses Cookie Data to compile aggregated data about site traffic and site interactions.
Vmaker uses Cookie Data to offer better website experiences and tools in the future.
Does Vmaker share User Cookie Data with any 3rd Party?
Yes. Vmaker shares Cookie Data with certain trusted 3rd party providers who provide a range of services including: Website Performance Improvement Services, User Support Services, Billing Services, Cloud Hosting Solutions, and Analytics Services. As part of the provision of their services to us, we may transfer some of your necessary information to them, for them to perform such service. These 3rd party providers are located in the United States under the Privacy Shield framework. We also entered into contracts with such 3rd party providers in order to ensure that the information we provide them regarding our Users is kept confidential and secure.
How does an Vmaker User Get to Manage Cookies?
Users may restrict, block or remove Cookies, through their computer's web browser settings. However, if a Cookie blocking setting is activated on a User computer's web browser, they may not be able to access certain parts of Vmaker Website or use certain features of Vmaker website.
"Help" function within a User computer's web browser may guide them in managing Cookies. User may also visit http://www.aboutCookies.org for more information on how to restrict or manage Cookies across a variety of web browsers. For more information on Cookies on mobile browsers, please refer to mobile device help/manual.
How do I know about the changes to Vmaker Cookie Policy?
If and when the changes are made, the “Last Edited” date on this page will reflect the same. If and when the changes are made, Users will be notified, on this page, by email or through notice on other relevant pages within Vmaker.
Where can I review Vmaker’s Cookie Policy?
Please click here to review
Vmaker's Cookie Policy.
What should I do if I have any questions on Vmaker’s Cookie Policy?
Please contact Vmaker using any of the following methods to get all of your questions answered:
Email: hola@vmaker.com ; Users should use the Subject Line: “Privacy”.
Mail: Animaker Inc. 3260, Hillview Avenue, Palo Alto, CA 94304, USA.
User Payment
How is User Payment Data Collected?
Vmaker collects User Payment Data as and when Users subscribe to any of the paid plans offered by Vmaker using the following service
1. Payment Page when upgrading to paid plans.
2. Existing users may change their payment data by accessing the Payment Tab within User’s My Plan Page.
How does Vmaker obtain Consent from a User?
Exclusive consent (Opt-In) is obtained prior to Users sharing their Payment Data with Vmaker.
Can Users Opt-Out of having their Payment Data collected?
Yes. Vmaker provides Users the opportunity to “Opt-Out” of having their Payment Data collected. However, User Payment Data is mandatory to pay for any paid subscriptions and use Vmaker’s paid Vmaker.
Can Users View or Edit their Payment Data?
Yes. User may view their Payment Data shared with Vmaker, any time. User may use the editing features available to edit their Payment Data. Users have to email Vmaker using the email address
hola@vmaker.com to request for the removal of their Payment Data from Vmaker.
How does Vmaker use User Payment Data?
When Users pay for any of the Vmaker paid subscription plans, Vmaker shares the User’s online Payment (Credit Card/Debit Card) with Braintree Payment Gateway (“Braintree”).
What is Braintree Payment Gateway?
Braintree helps businesses accept and process online payments. Braintree processes User Payment Data through their Braintree Checkout service.
Please click here to access Braintree’s Websites: https://www.braintreepayments.com
How does Braintree store the User Payment Data?
Braintree stores User Payment Data partially based on Payment Card Industry (PCI) compliance. Braintree commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry standard security.
Please click here to access Braintree’s Terms of Service: https://www.braintreepayments.com/legal
Please click here to access Braintree’s Privacy Policy: https://www.paypal.com/webapps/mpp/ua/privacy-ful
How does Vmaker protect User Payment Data?
Sensitive User Data like CVV numbers are encrypted in transit using industry-standard Transport Layer Security (TLS) encryption technology.
However, no method of transmission over the Internet, method of electronic storage or other security methods are one hundred percent secure.
Therefore, while Vmaker strives to protect User Payment Data, Vmaker cannot guarantee its absolute security.
User's Personally Identifiable Information, referred to as User PII:
How is User PII collected?
Users share their PII with Vmaker through a Data collection form, when they register to use Vmaker.
User PII is also collected, when Users voluntarily provide their PII via email or via Vmaker’s messaging platforms.
How does Vmaker obtain Consent from User?
Exclusive consent (Opt-In) is obtained prior to Users voluntarily sharing their PII with Vmaker. None of the User PII is mandatorily collected from Users
Can Users Opt-Out of having their PII collected?
Yes. Vmaker provides Users the opportunity to “Opt-Out” of having their PII collected. It is not mandatory. However, it should be noted, that if Users Opt-Out, Vmaker may not be able to provide certain services.
Can Users View, Edit or Remove User PII?
Yes. User may view their PII shared with Vmaker, any time. User may use the editing features available to edit or remove their PII, any time.
How does Vmaker use User PII?
Vmaker uses User PII to provide, maintain and improve its Animaker, Including to operate certain features and functionality of Vmaker.
Vmaker remembers an User accessing Vmaker using their previously shared PII, so that the User does not have to re-enter it every time during their visits. Vmaker uses User PII to process and respond to User inquiries and deliver high quality Vmaker. Vmaker uses User PII to communicate directly with Users, including by sending newsletters, promotions and special offers on new products and Vmaker.
How does Vmaker store User PII?
User Data is stored in a secured manner using industry-standard Transport Layer Security (TLS) encryption technology. However, no method of transmission over the Internet, method of electronic storage or other security methods are one hundred percent secure. Therefore, while Vmaker strives to protect User Data, Vmaker cannot guarantee its absolute security.
Does Vmaker share User PII with any 3rd Party?
Yes. Vmaker shares Cookie Data with certain trusted 3rd party providers who provide a range of services including: Website Performance Improvement Services, User Support Services, Billing Services, Cloud Hosting Solutions, and Analytics Services. As part of the provision of their services to us, we may transfer some of your necessary information to them, for them to perform such service. These 3rd party providers are located in the United States under the Privacy Shield framework. We also entered into contracts with such 3rd party providers in order to ensure that the information we provide them regarding our Users is kept confidential and secure.
Vmaker Account Deletion:
What do I do if I want to delete my Vmaker account?
User may trigger an Vmaker Account Deletion request by following either of the following processes:
Click on Delete Account button located within their My Account page.
Email Vmaker Support team using the email address: hola@vmaker.com using the Subject line “Account Deletion”.
Vmaker support team will respond to all User Account Deletion requests within 30 days. User information will be removed within 180 days from the date of receipt of the deletion request. In the meantime, if the User has any questions, they may email Vmaker Support team at hola@vmaker.com
Data Privacy:
Does Vmaker sell, trade, share or transfer User Data to third parties?
Vmaker does not sell, trade, share or transfer User Data to third parties except in the following limited circumstances:
Vmaker may share User Data with our subsidiaries and affiliates and third-party service providers.
Vmaker may share User Data for marketing or advertising of Vmaker.
Vmaker may share User Data with its service providers for direct emailing of its newsletters or notifications of Vmaker.
Vmaker may share User Data with a 3rd party, after obtaining prior consent from respective User(s).
Vmaker may share User Data with its partners who offer Vmaker to Users jointly with Vmaker.
Vmaker may share User Data to process payments.
Vmaker may share and/or transfer User Data, if Vmaker becomes involved in a merger, acquisition, bankruptcy, or any form of sale of some or all of its assets.
Vmaker may share User Data with service providers and government entities to detect, prevent, or otherwise address fraud or security or technical issues.
Vmaker may share User Data when it has a good faith belief that access, use, preservation or disclosure of such User Data is reasonably necessary to accomplish the following:
(a) Satisfy any applicable law, regulation, legal process or enforceable governmental request;
(b) Enforce Vmaker Terms of Service Agreement, including investigation of potential violations thereof;
(c) Protect against imminent harm to Vmaker rights, property or safety, or that of Users or the public as required or permitted by law;
Vmaker may share aggregated or anonymized User Data with third parties for other purposes. Anonymized User Data does not identify Users individually, but may include usage, viewing and technical data such as the types of Vmaker Vmaker Users generally use, the configuration of their computers, and performance metrics related to the use of Vmaker which Vmaker has collected.
Data Security:
How does Vmaker store all User Data?
Data is hosted with data centers qualified by global IT standards and regulations. All personal data is stored and transferred in compliance with applicable global regulations. User authentication and profile data is collected and processed within Amazon Web Services(AWS). These services comply with recommended global security standards, and have necessary measures instituted for the protection of data.
How does Vmaker protect a User’s Data?
Sensitive User Data like passwords and CVV numbers are encrypted in transit using industry-standard Transport Layer Security (TLS) encryption technology. However, no method of transmission over the Internet, method of electronic storage or other security methods are one hundred percent secure. Therefore, while Vmaker strives to protect User Data, Vmaker cannot guarantee its absolute security.
Does Vmaker employees have access to User Data?
Yes. Vmaker shares limited access to User Data with its employees, in order to provide relevant Vmaker to Users. However, such privileged access comes with strict controls and logs monitoring the employee’s use.
Where is Vmaker’s User Data located?
Vmaker’s user data is located in Data centres hosted in USA.
Data Viewing / Editing
Can a User request access to all of their data in use within Vmaker?
Yes. Vmaker provides Users with access to their data for viewing, editing and removal upon request. Users may email
hola@vmaker.com with a request to view all of their data in use within Vmaker.
Can Vmaker delete User’s Data on User’s request?
Yes. Vmaker will delete User Data on User’s request, if it is not otherwise required to be retained by law or for legitimate business purposes.
Can a User view all of their data on their own?
Yes. Vmaker will delete User Data on User’s request, if it is not otherwise required to be retained by law or for legitimate business purposes.Yes. Users may access their PII and Payment Data using features available within Vmaker by signing in to their account. In order to access their Cookie Data, they have to email their request to
hola@vmaker.com
Can Vmaker decline a process a User Data access request?
Yes. The following are certain type of user requests that may not be entertained by Vmaker:
1. Those data requests that are unreasonably repetitive or systematic.
2. Those data requests that are unreasonably repetitive or systematic.
3. Those data requests that concern User Data that reside on backup tapes.
4. Those data requests that jeopardise the privacy of other Users.
5. Those data requests that would be extremely impractical to access and share with Users.
Does Vmaker charge Users for providing access to their data for viewing, editing or removal?
No. The service is provided free of charge, except if doing so would require a disproportionate effort.
Please cite situations where a User may not be able to access their data or get Vmaker to help them access their data:
Yes. Vmaker shares limited access to User Data with its employees, in order to provide relevant Vmaker to Users. However, such privileged access comes with strict controls and logs monitoring the employee’s use.If and when a User deletes their User Account, they will not be able to access it. If Vmaker terminates a User’s access to Vmaker Website, in accordance with Vmaker’s Terms of Service Agreement, the User will not be able to access it.
How long does Vmaker retain User Data?
Vmaker may retain User Data in order to accomplish the following:
As necessary to support Vmaker.
To comply with Vmaker’s own legal obligations.
To resolve disputes.
How long will Vmaker retain the content that a User posts anywhere on Vmaker website?
Any content posted by Users, may remain on Vmaker, even after the User ceases using Vmaker or even after Vmaker terminates their access to Vmaker.
Users Age Restrictions:
Does Vmaker allows users of all ages to use its website?
No. Vmaker is not for use by Users under the age of 13.
Does Vmaker ask for any data from users under the age of 13?
No. Vmaker will not and does not ask for, or knowingly collect any Data from Users under the age of 13.
What should a Parent or a Guardian do, if they know that their Child/Ward who is below of the age of 13, has attempted to, or shared data with Vmaker?
If you are a parent or legal guardian of a User under the age of 13 and believe that Vmaker might have any Data from or about a User under the age of 13, please email us at
hola@vmaker.com . In the event that we become aware by confirmation, that we have collected any Data from any User under the age of 13, we will delete that Data promptly and inform you of the details.
Communication Preferences:
What should a User do, if they no longer wish to receive Vmaker’s newsletter and/or promotional communications?
Users may follow the instructions included on such communications to Opt-Out. However, it should be noted that Users may be unable to Opt-Out of certain important Vmaker related communications.
Whom should I contact if I have any questions on Vmaker Privacy Policy, Data Policy, Cookie Policy or Vmaker Terms of Service?
If you have a question on Vmaker Privacy Policy, Data Policy, Cookie Policy or Vmaker Terms of Service, please email us at
hola@vmaker.com or send a written letter to: Animaker Inc. 3260, Hillview Avenue, Palo Alto, CA 94304, USA.